1. Introduction
This Privacy Policy applies to individuals who access or use services provided by Treasure Cove Casino, including site visitors, registered account holders, and recipients of marketing communications. The document describes how Treasure Cove Casino collects, uses, discloses, retains, and protects personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy statutes.
Treasure Cove Casino operates services for eligible residents of Canada, excluding Ontario. By accessing the services or registering an account, a user acknowledges having read and understood this Privacy Policy.
2. Scope and Application
This Privacy Policy applies to:
- Individuals who visit the Treasure Cove Casino website
- Individuals who register and maintain an account with Treasure Cove Casino
- Individuals who receive marketing or promotional communications from Treasure Cove Casino
This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked from the site. Treasure Cove Casino is not responsible for the privacy practices of third parties.
3. Information Collected
Treasure Cove Casino collects personal information necessary to establish, manage, and operate user accounts, verify identity, process transactions, comply with legal obligations, and provide access to services. The categories of information that may be collected include:
- Full legal name, date of birth, and residential address
- Government-issued identification documents (such as passport or national identity card)
- Proof of address (such as a recent utility bill or bank statement)
- Contact information, including email address and telephone number
- Account activity and transaction records
- Device and technical data collected through cookies and similar tracking technologies
- Communications submitted through support or contact channels
Only information required for the purposes described in this Privacy Policy is collected. Personal information beyond what is necessary for operations is not collected.
4. Purposes of Collection and Use
Personal information collected by Treasure Cove Casino is used for the following purposes:
- Registration and management of user accounts
- Verification of identity and eligibility, including age verification in accordance with the legal gambling age applicable in the user’s province or territory (18 or 19 years of age, depending on location)
- Detection and prevention of fraud, money laundering, and other unlawful activity
- Compliance with applicable legal and regulatory obligations
- Processing of deposits and withdrawals
- Provision of customer support and resolution of account-related issues
- Administration of responsible gambling controls
- Sending marketing communications, where consent has been obtained
Treasure Cove Casino does not use personal information for purposes other than those stated above without a valid legal basis or additional consent.
5. Consent
Treasure Cove Casino obtains meaningful consent from users before collecting, using, or disclosing personal information. Consent is typically obtained at the point of account registration or first use of services.
Users may withdraw consent to receive marketing communications at any time by following the unsubscribe instructions included in each communication or by contacting Treasure Cove Casino directly. Withdrawal of marketing consent is processed within 10 business days in compliance with Canada’s Anti-Spam Legislation (CASL).
Withdrawal of consent for data processing that is essential to account operation may result in suspension or closure of the account, as such processing is required to provide the services.
6. Disclosure of Personal Information
Treasure Cove Casino may disclose personal information to the following categories of recipients:
- Payment processors and financial institutions for the purpose of processing transactions
- Identity verification and fraud prevention service providers
- Technical support and platform service providers, to the extent necessary for service delivery
- Regulatory and licensing authorities, as required by applicable law
- Law enforcement agencies and government bodies, where disclosure is required by law or is necessary to protect the rights, safety, or property of Treasure Cove Casino or others
- Members of the same corporate group who support the processing of personal information
Treasure Cove Casino does not sell or share personal information with third parties for their own marketing purposes without the explicit consent of the user.
7. Identity Verification
Treasure Cove Casino is required to verify the identity of account holders as part of legal and regulatory obligations. Users may be required to provide:
- Proof of identity (government-issued photo identification)
- Proof of residential address (recent utility bill or bank statement)
- Proof of payment method, where applicable
Accounts are not verified or fully activated until required documentation has been reviewed and accepted. If it is determined that an account holder does not meet the minimum legal gambling age for their province or territory, the account is closed and any relevant data is handled in accordance with applicable legal requirements.
8. Data Retention
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. When personal information is no longer required, it is disposed of in a secure manner consistent with PIPEDA requirements.
Users may submit a request for deletion of their personal information. Treasure Cove Casino will process such requests, subject to any legal or regulatory retention obligations that may limit or delay deletion.
9. Security Measures
Treasure Cove Casino implements technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for data in transit
- Encrypted storage of sensitive personal data
- Access controls limiting data access to authorized personnel only
- Audit logs tracking access to personal information
No method of electronic transmission or storage is entirely without risk. Users are encouraged to use strong passwords and to enable any available account security features.
10. Cookies and Tracking Technologies
Treasure Cove Casino uses cookies and similar tracking technologies to support operation of the website, analyze usage, and, where consent has been obtained, deliver relevant marketing communications. Users may manage cookie preferences through their browser settings. Certain cookies are necessary for the functioning of the services and cannot be disabled without affecting service availability.
11. User Rights
Subject to applicable law, users have the following rights with respect to their personal information:
- The right to access personal information held about them
- The right to request correction of inaccurate or incomplete information
- The right to request deletion or restriction of processing in certain circumstances
- The right to object to processing
- The right to data portability, where applicable under Quebec privacy law or other applicable legislation
- The right to withdraw consent to marketing communications
- The right to be informed about automated decision-making and profiling, where applicable
Requests to exercise any of the above rights should be submitted in writing to Treasure Cove Casino through the contact channels described in Section 12. The aim is to respond to all requests within 30 days, in accordance with PIPEDA requirements.
12. Contact for Privacy Inquiries
Users who have questions, concerns, or requests relating to this Privacy Policy or the handling of their personal information may contact Treasure Cove Casino through the support channels available on the website. All privacy-related inquiries are directed to the appropriate responsible party within the organization.
13. Changes to This Policy
Treasure Cove Casino reserves the right to update or amend this Privacy Policy at any time. Material changes are communicated to users through the website or by direct notification where required. Continued use of the services following notification of changes constitutes acceptance of the revised Privacy Policy.
14. Governing Law
This Privacy Policy is governed by the laws of Canada, including PIPEDA and applicable provincial privacy legislation. Users located in Quebec may have additional rights under Quebec’s Act respecting the protection of personal information in the private sector (Law 25).